Membership Counselor

Membership/Sales Counselors promote an 'In-Shape Lifestyle' through membership sales and retention activities. Counselors promote the In-Shape brand and vision to be the "first choice for fitness, fun and relaxation." Counselors are expected to follow up on leads, generate leads, set appointments and close new memberships on a daily basis, achieving club goals for revenue and member satisfaction.
DUTIES AND Responsibilities:
Meet and exceed sales-activity goals on a daily basis, including making phone calls, scheduling appointments, generating leads, conducting appointments, conducting tours and selling memberships
Maintain a professional demeanor at all times including dress code, office organization and member interaction both in-club and externally
Execute the In-Shape Sales System effectively, following standards at all times
Complete all sales administration and paperwork accurately including Guest Register, Telephone
Inquiry Log and Daily Planner; Submit sales activity reports in a timely and accurate manner
Generate leads by collecting referrals from new and current members, following up on missed opportunities, conducting telephone inquiries and participating in Open House / other sales events
Present membership options in a clear and professional manner following established sales procedures
Encourage prospect trial through the use of motivational tools such as temporary guest passes and company/club promotions
Accurately and legibly complete all membership agreements/processes and accompanying paperwork for each sale according to company standards' process paperwork in a timely manner
Interact with all departments and club staff to reinforce teamwork, establish a positive rapport with members and ensure member satisfaction at all times
Be knowledgeable of all club activities such as group class calendars, promotions and sales events; be knowledgeable of activities and promotions for other clubs within the market
Participate in planning and executing monthly open house and other promotional events; be prepared for and attend daily production meetings, sales meetings and training classes
Adhere to all company guidelines, policies and procedures at all times
HS diploma/GED
Minimum two years of sales experience
Health club or fitness experience preferred
Familiar with point-of-sale and computer use
Self-motivated including the ability to generate leads on own
Positive attitude
Bilingual skills a plus
Strong organizational and time-management skills
Current CPR certification or ability to pass CPR certification within 60 days of hire date
A full job description can be found on our website

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