Denise Ibsen-Farmers Insurance Agency
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team.
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range:
$40000.
00 - $60000.
00 per yearBenefitsAnnual Base Salary
Commission
Bonus OpportunitiesPaid Time Off (PTO)Health InsuranceDental InsuranceVision InsuranceLife InsuranceDisability InsuranceHands on TrainingMon-Fri ScheduleCareer Growth OpportunitiesRetirement PlanEvenings OffResponsibilitiesProcess customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Share training and education knowledge and expertise with team members.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products.
Generating insurance quotes.
Provide exceptional customer service.
Maintain client relationships with follow up phone calls.
Claims follow up calls.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Maintains phone time or sales quotas as determined by management.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Stay up-to-date on industry market trends and best practicesRequirementsPossess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Proficiency to multi-task, follow-thru and follow-up.
Career minded vision.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Strong communication skills, both oral and written.
Ability to tactfully handle stressful and difficult situations.
Bilingual, fluent in both English and Spanish is beneficial.
No insurance experience required but must be willing to learn and to obtain insurance licenses.
About the Company:
Denise Ibsen-Farmers Insurance Agency.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range:
$40000.
00 - $60000.
00 per yearBenefitsAnnual Base Salary
Commission
Bonus OpportunitiesPaid Time Off (PTO)Health InsuranceDental InsuranceVision InsuranceLife InsuranceDisability InsuranceHands on TrainingMon-Fri ScheduleCareer Growth OpportunitiesRetirement PlanEvenings OffResponsibilitiesProcess customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Share training and education knowledge and expertise with team members.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products.
Generating insurance quotes.
Provide exceptional customer service.
Maintain client relationships with follow up phone calls.
Claims follow up calls.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Maintains phone time or sales quotas as determined by management.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Stay up-to-date on industry market trends and best practicesRequirementsPossess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Proficiency to multi-task, follow-thru and follow-up.
Career minded vision.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Strong communication skills, both oral and written.
Ability to tactfully handle stressful and difficult situations.
Bilingual, fluent in both English and Spanish is beneficial.
No insurance experience required but must be willing to learn and to obtain insurance licenses.
About the Company:
Denise Ibsen-Farmers Insurance Agency.
Estimated Salary: $20 to $28 per hour based on qualifications.
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